Safety is of the utmost importance. Our Paddle/Safety lesson is mandatory for all guests therefore:
Guests must arrive at 254 Main St in Southwest Harbor no later than 40 minutes prior to tour time for check-in.
Each participant arriving for a tour must be of age (16+) to sign our waiver, or have a parent/legal guardian present to do so for them. If you have reserved online, your waiver was signed upon reservation.
Guest must wear appropriate footwear: Examples are water shoes, sandals that strap securely to the foot – Chaco, Teva, Keen type shoe. Flip flops are not allowed. Athletic or tennis shoes are not recommended as your feet will get wet. (Neoprene water shoes are available to rent for a nominal fee).
Failure to attend paddle/safety lesson will result in forfeiture of tour. No refund will be given.
Paddling with Children (under 16 years of age):
Child must be in a kayak with a responsible person from YOUR party at least 16+ years old
Child must be at least 4’8” (56”) tall for Wildlife Excursion
Child must be at least 6 years old for Hadley Point Family Tour
Child must be at least 10 years old for Hadley Point Sunset Family Tour
6-9 PM Sunset tours require 16+ as minimum age.
Cancellation/ Reservation Change Policy
Cancellation/reservation changes must be made 24 hours in advance of tour time for a full refund. Cancellations and changes made within 24 hours of tour time will not be refunded. Our minimum group size is 6 paddlers,This typically is not a concern during peak season-But in the shoulder months of June and September please reserve your excursion at the beginning of your stay to ensure we are able to get you out there! Live availability can be seen online.
All of our kayaks are tandem. If there is an odd number of people in your party we will pair someone from your party with someone from another party. A solo boat will only be used when there is an odd number of guests on the tour.
*Camp groups, scouts, etc should call to inquire regarding special policies that apply to large groups.
*No pets are allowed to be left on property while you are paddling and unfortunately they cannot join you on the water! Please plan ahead appropriately as we cannot refund if you show up with a pet.